Privacy Policy

RideSync ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and profile details
• Profile Information: Location, riding experience, bike details, and preferences
• Content: Forum posts, messages, reviews, photos, and routes you share
• Marketplace Data: Listing details, transaction history, and communications
• Communications: Messages with other users and with our support team

Information Collected Automatically

• Usage Data: Pages visited, features used, and interactions with the platform
• Device Information: Browser type, operating system, and device identifiers
• Location Data: General location based on IP address (precise location only with your consent)
• Cookies: Session cookies and analytics cookies (see Cookie section below)

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Personalize your experience (e.g., Scout AI assistance, rider matching)
• Facilitate community features (forums, groups, messaging)
• Process marketplace transactions
• Send service-related communications
• Respond to your inquiries and provide support
• Detect and prevent fraud and abuse
• Analyze usage patterns to improve the platform
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

• Other Users: Profile information, posts, and content you choose to make public. You control what's visible in your privacy settings.
• Service Providers: Third parties who help us operate the platform (hosting, analytics, email services). They are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties.

4. AI and Data Processing

Our AI assistant (Scout) processes conversations to provide helpful responses.

• Conversations may be used to improve Scout's responses
• We do not use your conversations for advertising purposes
• You can request deletion of your conversation history
• AI responses are generated based on your questions and publicly available motorcycle information

5. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for the platform to function (authentication, security)
• Analytics Cookies: Help us understand how the platform is used
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, or fraud prevention for a limited period.

8. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at privacy@ridesync.com.au

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. International Users

RideSync is based in Australia. If you access the Service from outside Australia, your information may be transferred to and processed in Australia, where data protection laws may differ from your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: